Customer Engineer – Field Service (EPI)

About the role

Applied Materials is seeking a Customer Engineer (EPI) to serve as the primary liaison with customers in Shanghai. The role involves installing, maintaining, and upgrading semiconductor equipment while using digital analytics for troubleshooting.

Key responsibilities

• Collaborate with senior field service engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics to diagnose equipment issues.
• Apply basic diagnostic techniques under senior guidance.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience, or trade certification.
• 1–2 years of customer/field service support or related technical experience (2–4 years preferred).
• Ability to read and interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Basic mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Willingness to meet on‑site safety, environmental, and COVID‑19 protocols.

Required skills

• Digital analytics for equipment troubleshooting.
• Interpretation of electrical schematics.
• Interpretation of mechanical schematics.
• Basic diagnostic techniques.
• Hand‑tool usage.
• Digital multimeter operation.
• Pneumatics and hydraulics knowledge.
• Vacuum system familiarity.
• Microsoft Excel, Word, PowerPoint.