Customer Engineer - C1 (Field Service)

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer Engineer (C1) in Shanghai. As a Field Service Engineer, you act as the direct liaison with customers, helping them install, maintain and upgrade equipment. You use digital analytics for troubleshooting and apply basic diagnostic techniques, with guidance from Senior Field Service Engineers.

Key responsibilities

• Collaborate with Senior Field Service Engineers on installing, maintaining and upgrading customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and fix technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations and good service.
• Fulfill additional duties as assigned.

Required profile

• Completion of an associate degree, military technical training, field service experience or trade certification.
• Basic mechanical aptitude and willingness to learn electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges; effective written and verbal communication.
• Valid driver's license and ability to obtain a passport if travel is required.
• Able to meet on-site requirements, including safety, environmental guidelines and COVID-19 protocols.
• Preferred: 1-2 years of customer/field service experience, an associate degree in electronics or engineering technologies, and knowledge of pneumatics, hydraulics, electronics, vacuum or thermodynamics.

Required skills

• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Interpretation of electrical and mechanical schematics.
• Preferred: familiarity with hand tools and digital multimeters.

The role is full-time, with travel of about 20% of the time and relocation eligibility. Physical demands include extensive walking, standing, working in tight spaces, lifting up to 35 lbs and working in a clean room with protective clothing.