Customer Engineer - C1 (Field Service)

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer Engineer (C1) in Hangzhou. As a Field Service Engineer, you act as the direct liaison with customers, helping them install, maintain and upgrade equipment. The role is full-time, open to new college graduates, with travel of about 20% of the time and relocation eligibility.

Key responsibilities

• Collaborate with Senior Field Service Engineers on installing, maintaining and upgrading customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and fix technical issues, with guidance from seniors.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations and good service.
• Fulfill additional duties as assigned.

Required profile

• Completion of an associate degree, military technical training, field service experience or trade certification.
• Basic mechanical aptitude and willingness to learn electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges; effective written and verbal communication.
• Valid driver's license and ability to obtain a passport if travel is required; able to meet on-site safety, environmental and COVID-19 protocols.
• Preferred: 1-2 years of customer/field service experience, an associate degree in electronics or engineering technologies, and knowledge of pneumatics, hydraulics, electronics, vacuum or thermodynamics.

Required skills

• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Interpretation of electrical and mechanical schematics.
• Preferred: familiarity with hand tools and digital multimeters.

The position involves extensive walking, standing, working in tight spaces, lifting up to 35 lbs and working in a clean room, so personal protective equipment such as coveralls, hoods, boots, safety glasses, gloves, respirators and face shields is required.