Coordinator, Travel Distribution – Operational Excellence (Shanghai)

About the role

This 1‑year contract position supports Agoda’s Strategic Partnerships team in Shanghai, focusing on resolving payment discrepancies and enhancing the payment process with non‑accommodation partners.

Key responsibilities

• Provide day‑to‑day support as the first point of contact for partner inquiries and troubleshooting.
• Assist with payment confirmation, validation, reconciliation and diagnosing disputed bookings.
• Manage basic account operations, bridging partners with regional support teams on performance, reporting and promotions.
• Support cross‑departmental tasks during major campaigns, including hotel selection, promotional material preparation and pricing checks.
• Communicate regularly with headquarters and regional teams on market updates, operational milestones, campaign reports, commission payments and fund collection.
• Coordinate with AST/one Supply team to support hotel mapping requests.

Required profile

• Open to recent graduates or candidates seeking their first professional role.
• Strong attention to detail and excellent problem‑solving abilities.
• Good organizational skills and ability to work effectively in a team.
• Fluency in both Chinese and English (written and spoken).

Required skills

• Proficiency in basic Excel functionality.
• Knowledge of SQL (advantageous).