Bar Service Manager - Mandarin Oriental Wangfujing, Beijing

About the role

Mandarin Oriental Wangfujing, Beijing is looking for a Bar Service Manager to join its MO Bar team. Based at the hotel within MO Bar, the role oversees the bar operation and functions, providing leadership and overall supervision to bar staff while ensuring a high standard of guest satisfaction within established budgets and goals.

Key responsibilities

• Take full charge of MO Bar and The Library operations and lead and support all colleagues.
• Train, evaluate and schedule staff according to company policies and guidelines.
• Ensure profitability, efficiency and creativity in the bar; plan menus, prices and promotional events to maximise revenue.
• Supervise maintenance and cleanliness of the bar at all times and set up side-work schedules for all positions.
• Review service quality audits, guest feedback and incident reports to identify improvements and act on them.
• Carry out annual appraisals using the group's performance and development system.
• Implement grooming and appearance standards and promote teamwork through cross-departmental communication.
• Ensure daily compliance with hygiene, service and operational standards.

Required profile

• Fluent English for customer-facing conversations and service.
• Good communication, organisational and management skills.
• Ability to learn and develop.

What we offer

• Learning and development programmes tailored to each stage of the career.
• MOstay programme: complimentary nights and discounted room rates for colleagues and their families.
• Health benefits and wellness programmes for colleagues worldwide.