TRB Sales Support Engineer

About the role

The TRB Sales Support Engineer works closely with KONE’s sales teams to design and deliver optimal technical solutions for elevators, escalators and related products, especially for non‑standard and modernization projects. The role ensures that solutions meet customer needs, comply with local regulations and are feasible to install and maintain.

Key responsibilities

• Identify and propose optimal technical solutions for non‑standard and modernization cases, selecting the appropriate KONE product platform and third‑party offerings.
• Coordinate solution planning activities, including costing, specification creation, energy calculations, traffic analyses, lead‑time management, installability, maintainability and regulatory compliance.
• Lead multidisciplinary engineering teams through the sales and delivery processes, from pre‑tender reviews to hand‑over to CSE Engineers for execution.
• Conduct technical site surveys, create specifications, and ensure solutions align with local codes, safety and environmental requirements.
• Provide technical content for contracts, manage change orders, and support project managers, installation supervisors and maintenance supervisors with solution‑related information.
• Deliver technical training to sales, installation and maintenance teams and share knowledge across KONE’s Customer Solutions Engineering network.
• Act as the primary front‑line technical contact for supply‑line tendering engineers and handle engineering for modernization projects, including component upgrades and full replacements.