Transportation Specialist – NOC Outbound

About the role

The Network Operations Center (NOC) is Amazon's central hub for managing transportation execution across multiple regions. As a Transportation Specialist in the NOC Outbound team, you will ensure smooth, on‑time movement of freight from vendors to Amazon fulfillment centers and from those centers to carrier hubs, supporting Amazon Japan while based in Dalian, China.

Key responsibilities

• Communicate with external partners (carriers, vendors) and internal teams (retail, finance, fulfillment) to resolve transportation issues.
• Monitor network performance, identify exceptions, and drive corrective actions.
• Extract and analyse data from databases using Excel, Access, SQL or similar tools to produce ad‑hoc reports.
• Develop and track performance metrics that influence business results.
• Collaborate with technology teams to define functional requirements for NOC software tools.
• Escalate problems systematically and follow through to resolution.
• Work in a 24 × 7 environment, including night shifts, to provide real‑time customer support.

Required profile

• Fluent business‑level Japanese (N1+), both written and spoken.
• Strong analytical mindset with the ability to interpret trends and make data‑driven decisions.
• Excellent written and verbal communication skills for creating narratives and presenting findings.
• Ability to work under time constraints and prioritize critical business needs.

Required skills

• Excel
• Access
• SQL

What we offer

• Opportunity to work within Amazon’s global logistics network.
• Exposure to cross‑regional operations supporting North America, India, Europe, and Japan.
• Collaborative, inclusive culture that empowers innovation.