Technical Support Engineer

About the role

Join a fast‑growing team that delivers advanced technical and application services for heat products in the marine sector. You will work closely with customers, service engineers and product development teams to ensure reliable performance and continuous improvement.

Key responsibilities

• Lead and execute advanced technical and application service, advanced troubleshooting, commissioning.
• Provide expertise and coaching in the product technology area.
• Train Graduated Service Engineers and Senior Service Engineers on the job.
• Participate in product technology training programmes as needed.
• Deliver technical support including help‑desk and direct troubleshooting, failure investigations.
• Provide field input to product and services development.
• Contribute to development of repair methods and technical instructions.
• Execute product, service and maintenance training.

Required profile

• Marine engineering background with 3‑5 years of experience.
• Proven ability to handle customer claims, communicate effectively with sales, and prepare presentations.
• Fluent English communication skills.

Required skills

• Heat product knowledge, including boiler systems (not limited to EGC/IGS).
• Technical troubleshooting and failure investigation expertise.