Technical Support Engineer
Wayfair · Shanghai
Job description
About the role
Wayfair is seeking a Technical Support Engineer to provide first‑line IT assistance to employees in its Shanghai office. You will be the go‑to person for hardware, software, and networking issues, ensuring smooth daily operations for the team.
Key responsibilities
- Deliver first‑line support for Mac, PC, iPhone, Android, printers, and audio/video equipment.
- Onboard new hires, manage IT assets, and perform meeting‑room and server‑room checks.
- Respond to, diagnose, and resolve tickets submitted by Wayfair staff across China.
- Document ticket details, maintain accurate records, and ensure timely closure.
- Prioritize multiple technical issues and provide recommendations to management on site‑wide concerns.
Required profile
- Minimum 1 year of experience in a global or cross‑border corporate environment.
- Strong interpersonal and communication skills in both English and Mandarin.
- Ability to work independently, manage time effectively, and adapt to a flexible schedule.
- Proven track record as a subject‑matter expert in multiple IT areas.
Required skills
- Mac
- PC
- iPhone
- Android
- Printer support
- Audio & video support
- Network troubleshooting
- ITIL knowledge
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Wayfair
Shanghai