Technical Service Engineer

About the role

Envalior, a new materials company combining DSM Engineering Materials and LANXESS High Performance Materials, is looking for a Technical Service Engineer to join its China commercial team. The role increases global strategic customer on-site development and creates continuous value for customers, with a hybrid workplace.

Key responsibilities

• Identify customers' technical needs and prepare technical tools such as product data sheets, IMRs, PPTs and reports based on scientific study and global best practice.
• Provide on-site technical service with Envalior plastics for customers' challenges in design, material, mold, processing, post-molding, secondary processes and testing, mainly for E&E key customers in southern China and occasionally in the west or north across several plants.
• Work with customers and the EnV team to define, persuade and implement corrective actions, summarise trial results in reports, propose next steps and drive projects from validation through to mass production.
• Investigate, document and resolve customer technical complaints about quality or process variation in a timely way.
• Stay up to date with E&E and automotive industry developments and new applications, working with internal colleagues.

Required profile

• In-depth knowledge of plastics (PA, PBT, PET, PPS, TPE, etc.).
• Good knowledge of the E&E industry, its markets and applications development.
• Good verbal and written communication skills in English.

Required skills

• Process expertise: tooling, NMT, molding and secondary processes such as CNC, ANO and welding.
• Quality control and troubleshooting skills and experience.

What we offer

• Competitive compensation including a global bonus program and individual performance bonuses.
• Retirement plans, health programs, life insurance and medical care.
• Support for work-life balance and flexibility.
• Training, coaching and mentoring.
• A diverse and inclusive working environment.

Candidates apply online through the company's career portal with a CV and a motivation letter in English.