Shift Supervisor (Key Holder) - Shanghai Qibao Store

About the role

Abercrombie & Fitch is hiring a full-time Key Holder for its store at the Qibao Landmark Plaza in Shanghai. The Key Holder drives business growth through leadership and takes an active part in delivering a differentiated customer experience. As a leader of a multi-million dollar business, the role requires assertiveness, analytical thinking and trustworthiness, and involves leading a team of associates so that daily operations, including opening and closing routines, run smoothly.

Key responsibilities

• Train and develop associates
• Deliver a great customer experience
• Communicate effectively with the team and customers
• Supervise store presentation and sales floor operations
• Protect assets and control shrinkage
• Ensure adherence to policies and procedures

Required profile

• At least one year of customer service experience
• Strong work ethic
• Assertiveness and adaptability
• Ability to handle stress and multitask

Required skills

• Practical learning mindset
• Attention to detail
• Analytical skills

What we offer

• 13th-month bonus
• Monthly sales incentive bonus program
• Six social insurances and one housing fund
• Generous paid time off and a paid volunteer day per year
• Merchandise discount across all brands
• Leadership training and development, with internal career advancement opportunities