Service Desk Engineer

About the role

Join a fast‑growing technology team that provides first‑line IT support to colleagues in Shanghai and helps ensure smooth onboarding, device management, and daily workplace technology operations.

Key responsibilities

• Provide first‑line onsite and remote IT support to end users in the Shanghai office.
• Log, categorize, and resolve incidents and service requests using ServiceNow.
• Support employee onboarding and offboarding, including device provisioning and asset recovery.
• Maintain PC, laptop, mobile device, and meeting‑room equipment throughout its lifecycle.
• Document procedures, update knowledge‑base articles, and share recurring issues with the team.

Required profile

• College diploma or Bachelor’s degree in Computer Science, IT or a related field (preferred).
• 0–3 years of experience in desktop or service‑desk support, or a relevant internship.
• Fluent in both Chinese and English for case creation and collaboration with global teams.

Required skills

• Proficiency with Windows operating systems and common PC hardware.
• Experience with Microsoft 365 applications (Outlook, Teams, OneDrive).
• Basic networking concepts and troubleshooting of connectivity issues.
• Familiarity with ServiceNow or another ITSM ticketing system.
• Support for mobile devices and video‑conferencing equipment.