Service Delivery Manager – Ultrasound

About the role

The Service Delivery Manager – Ultrasound leads complex service delivery projects for Philips in Shanghai, ensuring that ultrasound solutions are delivered on time, within scope and budget while maintaining strong customer relationships.

Key responsibilities

• Lead cross‑functional service delivery projects from initiation through post‑delivery review.
• Develop and maintain trusted advisor relationships with key customers.
• Analyze service performance data to identify trends and drive continuous improvement.
• Manage service delivery risks and implement mitigation strategies.
• Ensure compliance with contractual obligations, industry regulations and internal quality standards.
• Facilitate regular client meetings to review performance and discuss enhancements.
• Prepare detailed reports and presentations for senior management.

Required profile

• Bachelor’s or Master’s degree in Healthcare, Engineering, Business Administration or equivalent.
• Minimum 5 years (or 3 years with a Master’s) experience in service delivery management or customer relationship management within the medical devices industry.

Required skills

• KPI monitoring and reporting
• Data analysis and interpretation
• Customer service software
• Project management
• Stakeholder management
• Continuous improvement
• Service operations
• CRM software
• Project planning and scheduling
• Regulatory requirements