Senior Strategy & Operations Manager, RWS JAPAC

About the role

iQVIA is looking for a Senior Strategy & Operations Manager for its RWS JAPAC directorate in Shanghai. The role manages medium-scale projects that cross OES core services, functional groups and regions, and works closely with service area leads on large-scale projects.

Key responsibilities

• Manage medium-scale projects across OES core services, functional groups and regions, ensuring high-quality deliverables that support data capture, project planning, change/data/process management and compilation.
• Work closely with service area leads and assist in managing large-scale projects.
• Take part in discussions with operations, OES management and Executive Management to define project scope, timelines and feasibility.
• Direct project analysis, planning, strategy and implementation, including setting objectives, work plans and timelines, and researching project specifications and adjustments.
• Monitor and report on multiple high-priority, cross-service projects to OES and Executive Management.
• Apply statistical process control, Lean Six Sigma and other process and data analysis methods to guide global process improvement aligned with business unit and OES strategy.
• Collaborate with internal stakeholders (OES, client and iQVIA) throughout the project lifecycle and act as primary contact for problem solving.
• Document project activities and produce, distribute and present reports and presentations to management.
• Resolve and escalate issues professionally and in a timely way.

Required profile

• Bachelor's degree in life sciences, business or a related field.
• 7 years of experience in a relevant function such as clinical operations, applied mathematics, IT, data management, business, laboratory or project management, or an equivalent combination of education, training and experience.
• Excellent written and verbal communication skills.
• Strong project leadership, staff management and project planning skills, with strong attention to detail and quality control.
• Competent presentation and interpersonal skills with all levels of the organisation, including Executive Management.
• Ability to lead, manage and motivate staff, and to apply evolving subject matter expertise in process and data analysis.

Required skills

• Strong knowledge of Microsoft Office and other data capture and compilation tools.
• Critical thinking and analytical skills.
• Ability to solve problems innovatively and meet quality guidelines and timelines.