People and Culture Supervisor

About the role

The People and Culture Supervisor supports the daily operations of the People & Culture Department at Mandarin Oriental, Hangzhou. Reporting to the Assistant People & Culture Manager, the role ensures HR policies, procedures, and colleague initiatives are implemented in line with group standards while delivering an exceptional colleague experience.

Key responsibilities

• Handle day‑to‑day HR administration, ensuring compliance with Mandarin Oriental standards and local labour regulations.
• Respond to colleague enquiries, providing timely support or directing them to the appropriate resource.
• Coordinate recruitment activities, including job posting, interview scheduling, candidate communication, onboarding, and contract preparation.
• Maintain accurate colleague records, personnel files, HR systems, organization charts, and related documentation.
• Administer personnel actions such as attendance tracking, work‑permit documentation, and other HR processes.
• Support implementation of recruitment, onboarding, learning and development, performance management, and talent development frameworks.
• Promote effective communication across all hotel levels and foster a positive, inclusive work environment through engagement programs.
• Organise colleague welfare initiatives, staff facilities, locker administration, health examinations, and recognition events.
• Ensure staff areas, canteen, dormitories, and related amenities meet hotel standards and coordinate maintenance when needed.
• Prepare departmental reports, manage inventories, fixed assets, purchasing requests, and departmental calendars.
• Guide and train interns or junior team members, ensuring consistent adherence to work processes and standards.

Required profile

• Strong knowledge of HR administration and local labour regulations.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks, prioritize effectively, and maintain confidentiality.
• Experience in hospitality or similar fast‑paced environment is preferred.

Required skills