Marine Solution Service Product Technical Specialist

About the role

The Technical Support Specialist will provide assistance and advice for Alfa Laval Ocean Division Marine Solutions Service, focusing on Alfa Laval marine equipment. This position ensures the efficient and professional delivery of technical and service proposals.

Key responsibilities

• Respond to customer and field sales technical inquiries via phone, email, or chat with prompt, accurate solutions.
• Diagnose and resolve hardware and software issues, guiding customers and field sales through step‑by‑step technical processes.
• Document issues, solutions, and interactions; escalate complex problems to specialist or engineering teams.
• Maintain up‑to‑date product knowledge and provide feedback to improve service products and support processes.

Required profile

• Associate’s or Bachelor’s degree in Information Technology, marine engineering, shipyard design, or equivalent experience.
• Basic design knowledge of marine engineering and machinery.
• Proven experience in technical support with strong problem‑solving and communication skills.
• Customer‑oriented attitude, patience and empathy, fluent in spoken and written English.

Required skills

• Operating systems: Windows, Microsoft environments.
• Software applications: CAD and common office tools.
• Basic networking knowledge.
• Understanding of shipowner communication and maritime context.