Key Account Manager – Industrial & Healthcare

About the role

As a Key Account Manager at CSA Group, you will drive growth and deliver superior service to medium‑sized customers within an assigned territory. You will act as the primary sales and customer contact, handling inquiries, preparing quotes, and supporting the expansion of CSA’s testing, inspection, and certification (TIC) services.

Key responsibilities

• Initiate and manage the sales process for existing and new accounts, responding promptly to client inquiries.
• Prepare cost proposals and quotes using CSA’s questionnaires and worksheets.
• Maintain accurate client records in the shared sales database.
• Identify growth opportunities within assigned accounts and develop strategies to secure new business.
• Collaborate closely with the Sales, Marketing, and technical teams to support business development and coordinate events.
• Promote CSA’s testing and certification services, facilitating internal contacts for additional service needs.

Required profile

• Proven experience in key account management or B2B sales, preferably in technical or industrial sectors.
• Strong communication and relationship‑building skills.
• Ability to prioritize tasks, manage multiple client inquiries, and meet deadlines.
• Detail‑oriented with a focus on maintaining accurate client documentation.

Required skills