Executive Assistant

About the role

The Executive Assistant will support the General Manager of Park Hyatt Hangzhou, acting as the primary liaison with government officials, VIPs, and the owning company. The role ensures smooth coordination of high‑profile visits, meetings and daily operations while maintaining strict confidentiality.

Key responsibilities

• Establish and maintain relationships with government, special VIPs, and owning‑company representatives on behalf of the General Manager.
• Review scheduled functions, group arrivals and VIP events, communicating special instructions to relevant departments.
• Greet and escort local government officials, delegations, and VIPs during hotel visits and events.
• Provide comprehensive administrative support to the General Manager, including handling incoming mail, routing correspondence, and preparing meeting materials.
• Manage both hard‑copy and electronic filing systems, ensuring documents are up‑to‑date and easily retrievable.
• Maintain the General Manager’s activity diary, reminding of appointments, meetings and events.
• Prepare reports required by management and local authorities in a timely manner.
• Answer telephone calls, provide information, and direct calls to appropriate personnel.
• Update corporate and government contact lists and coordinate visitor access.

Required profile

• Proven experience in executive support within a hospitality or high‑end service environment.
• Strong organizational skills with the ability to manage multiple priorities and strict confidentiality.
• Excellent communication skills, both written and verbal, for interaction with senior officials and VIPs.
• Attention to detail in document handling, filing and report preparation.
• Ability to work closely with various hotel departments and ensure adherence to policies and procedures.

Required skills