Director, Customer Quality Engineer

About the role

Applied Materials is a global leader in materials science and engineering solutions that underpin semiconductor chips and advanced displays. The Director, Customer Quality Engineer will lead the Customer Quality organization in Shanghai, ensuring customer perspectives are integrated into product delivery and service excellence.

Key responsibilities

• Provide leadership to the Customer Quality team, shaping strategy and aligning resolutions with business objectives.
• Act as the primary contact for customers on quality issues, driving investigations to resolution and ensuring products meet specifications.
• Collaborate with cross‑functional teams to develop and implement strategies that respond to customer concerns.
• Identify and pursue opportunities to improve customer quality and overall service performance.
• Select, develop, and evaluate personnel to maintain efficient function operation.

Required profile

• Broad understanding of systems, theories and practices across quality engineering.
• Strong business acumen to influence financial and operational performance.
• Leadership experience managing managers and contributing to functional strategy.
• Advanced problem‑solving skills for complex, high‑impact issues.
• Excellent interpersonal and negotiation abilities at senior executive level.

What we offer

• A supportive work culture that encourages learning, development and career growth.
• Comprehensive health, wellbeing and benefits programs for employees worldwide.