Customer Support Technician

About the role

Join Applied Materials in Shanghai as a Customer Support Technician, providing Tier I support for semiconductor equipment. You will work in a clean‑room environment, performing measurements, maintenance and assisting senior engineers while representing the company to customers.

Key responsibilities

• Perform standard Tier I procedures, including wafer measurement and preventative maintenance.
• Execute wet‑clean processes, disassemble, clean and rebuild kits as part of kit‑management quality.
• Assist senior engineers with corrective maintenance and use diagnostic techniques with test equipment.
• Maintain a neat work area, follow IP and safety guidelines, and use knowledge‑management systems.

Required profile

• Physically able to walk, stand, bend, lift up to 35 lb and work in tight spaces.
• Comfortable working in a clean‑room environment with required PPE (coveralls, hood, booties, safety glasses, etc.).
• Good customer service skills and professional demeanor.
• Ability to follow safety procedures and respect IP guidelines.

Required skills

• Wafer measurement
• Preventative maintenance
• Wet cleaning
• Kit disassembly, cleaning and rebuilding
• Use of diagnostic test equipment

What we offer

• Supportive work culture that encourages learning and career growth.
• Comprehensive health and wellbeing programs.
• Opportunities to work on cutting‑edge semiconductor technology.