Customer Service Representative (Order Management)

About the role

The Customer Service Representative at AkzoNobel ensures sales orders are processed accurately and on time, acting as the primary liaison between sales, logistics, and functional departments. The role focuses on delivering on‑time‑in‑full (OTIF) service while supporting customers and internal teams.

Key responsibilities

• Enter and follow up third‑party orders promptly and accurately.
• Coordinate paint deliveries and transfers with customers, logistics, and planning teams.
• Manage urgent orders, credit applications, order releases, and payment collection in collaboration with finance and sales.
• Conduct periodic outer‑warehouse inventory checks and transfers to improve turnover.
• Reduce slow‑moving inventory (SLOB) through optimized order‑to‑delivery processes.
• Support the Customer Service Supervisor in monitoring service level frameworks and performing control checks.
• Collaborate with internal functions to resolve customer complaints and improve service levels.
• Assist salespersons and customers in downloading and analysing data to enhance service performance.
• Handle customs declaration procedures and ensure accurate invoicing (ICD invoices).
• Maintain regular communication with TSR, agents, and owners to improve customer satisfaction and order OTIF.

Required profile

• Experience in order processing, sales support, or customer service within a manufacturing or coatings environment.
• Ability to coordinate with logistics, planning, finance, and sales teams.
• Strong attention to detail for accurate order entry and invoice posting.
• Familiarity with customs declaration procedures.
• Analytical mindset to download and interpret data for service improvement.

Required skills

• Customs declaration procedures

What we offer

• Opportunity to work for a global leader in paints and coatings.
• Exposure to cross‑functional teams and international operations.
• Development of analytical and coordination skills in a fast‑paced environment.