Customer Service Representative – Order & Delivery Support

About the role

The Customer Service Representative acts as the primary point of contact for assigned customers, handling inquiries related to order status, delivery, and stock availability. You will ensure proactive communication, resolve issues quickly, and collaborate closely with internal teams to meet customer delivery requirements.

Key responsibilities

• Serve as the main contact for delivery and order status for a defined customer portfolio.
• Provide guidance on stock quantities, production lead‑time, and delivery schedules.
• Review daily demand, validate deviations, and flag delivery risks at least one week in advance.
• Enter orders manually within required timelines and accuracy.
• Communicate inventory opportunities, pull‑in options, and first/last shipments.
• Investigate root causes of short‑payments, approve or reject chargebacks, and issue debit/credit memos.
• Collaborate with planning, logistics, and production teams to ensure shipment execution and provide customers with necessary information.

Required profile

• University degree (Bachelor’s) or equivalent relevant experience.
• Team player able to thrive in a fast‑paced environment handling multiple tasks.
• Strong oral, written, and presentation communication skills.
• Excellent organization, planning, and time‑management abilities.
• High personal and professional integrity, self‑accountable for goals.

Required skills

• Proficiency in Microsoft Outlook.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft PowerPoint.
• Proficiency in Microsoft Excel.