Customer Service Representative

About the role

We are looking for a Customer Service Representative to manage and track customer purchase orders, return merchandise authorizations and sample orders. The role serves as the primary point of contact for customer inquiries, complaints and program management, ensuring timely and accurate resolution.

Key responsibilities

• Process and monitor the schedule of all customer purchase orders, RMAs and sample orders.
• Respond promptly to customer inquiries, complaints and other requests.
• Follow up on all customer inquiries and manage ongoing customer programs.
• Resolve order‑related issues by coordinating with inter‑company departments.
• Initiate and track customer specification reviews and prepare quotes when required.

Required profile

• Strong attention to detail and ability to manage multiple orders simultaneously.
• Excellent communication skills for interacting with customers and internal teams.
• Proactive problem‑solving attitude and ability to follow up until resolution.

Required skills

What we offer

• Empowering work culture that encourages employees to unleash their potential.
• Supportive environment that balances individual work and personal needs.