Customer Response Leader

About the role

The Customer Response Leader acts as the main bridge between AVEVA’s customers and its R&D organization. Based in Beijing, you will translate customer feedback and technical issues into actionable improvements, helping to boost product quality and satisfaction.

Key responsibilities

• Serve as the primary R&D contact for customer requirements, feedback, and technical problems.
• Lead issue triage, classification, and prioritisation to address critical concerns promptly.
• Coordinate cross‑functional teams—including Development, QA, Architecture, and Product Management—to resolve issues and shorten response times.
• Maintain transparent tracking mechanisms for customer feedback and issue management.
• Analyse feedback trends and provide insights that drive product enhancements.

Required profile

• Bachelor’s degree or higher in Automation, Computer Science, Engineering or a related field.
• Strong analytical and troubleshooting abilities with a focus on root‑cause identification.
• Effective written and verbal communication in English and ability to collaborate with global teams.
• Customer‑focused mindset with experience in technical support, presales or solution engineering.

Required skills

• Knowledge of HMI/SCADA systems and typical industrial applications.
• Experience with issue‑tracking or project‑management tools such as Jira or Azure DevOps.