Customer Quality Manager

About the role

The Customer Quality Manager will lead ASML's continuous quality improvement in China, ensuring customer expectations are met and building trust through proactive quality management.

Key responsibilities

• Interface with China region customers on all quality aspects, managing complaints and roadmaps.
• Set up and maintain a Customer Quality Dashboard aligned with customer quality indicators.
• Manage Customer Quality Notifications, from intake to closure, including preventive actions.
• Coordinate customer audits and work with internal audit teams on follow‑up actions.
• Drive resolution of structural quality issues and act as the voice of the customer within ASML.

Required profile

• Bachelor degree or higher.
• 10+ years of experience in semiconductor business, field service operations, and quality management.
• Strong customer‑oriented attitude with excellent communication in Chinese and English.
• Proven ability to influence senior management and coordinate multiple issues simultaneously.

Required skills

• Quality management systems and methodologies.
• Analytical problem‑solving and process improvement.