Customer Engineer IV-EPI (Field Service Engineer)

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Field Service Engineer (Customer Engineer) in Shanghai. The engineer acts as the direct liaison with customers, installing, maintaining and upgrading equipment, using digital analytics for troubleshooting and applying basic diagnostic techniques. The role is full-time, with travel of about 20% of the time and relocation eligibility.

Key responsibilities

• Install, maintain and upgrade customer equipment
• Solve complex equipment issues using troubleshooting skills, company diagnostic tools and documentation
• Follow and generate documented procedures and published task plans
• Communicate with customers and internal business units and lead projects as needed
• Train and mentor junior Field Service Engineers
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems
• Fulfill additional duties as assigned

Required profile

• Bachelor's degree
• 7-10 years of work experience in the semiconductor industry or another equipment support industry
• Valid driver's license and ability to obtain a passport if travel is required
• Able to meet on-site requirements, including safety, environmental guidelines and COVID-19 protocols
• Ability to work in a clean room with appropriate PPE (coveralls, hoods, boots, safety glasses, gloves, respirators, aprons, face shields)

Required skills

• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum and/or thermodynamics
• Strong knowledge of hand tools and digital multimeters
• Advanced knowledge of wafer processing parameters
• Basic knowledge of Microsoft Excel, Word and PowerPoint
• Preferred: project management skills and ability to lead customer and product meetings