Customer Engineer (Field Service) – Shanghai

About the role

As a Customer Engineer (Field Service) at Applied Materials in Shanghai, you will act as the primary liaison with customers, installing, maintaining and upgrading advanced semiconductor equipment. The role combines hands‑on technical work with direct customer interaction to ensure optimal equipment performance.

Key responsibilities

• Collaborate with senior engineers to install, maintain and upgrade customer equipment.
• Use digital analytics and basic diagnostic techniques to troubleshoot technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations.
• Carry out additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• Basic mechanical aptitude and willingness to interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Effective written and verbal communication skills.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics for equipment troubleshooting.
• Basic diagnostic techniques.
• Proficiency with Microsoft Excel, Word and PowerPoint.
• Reading electrical and mechanical schematics.
• Use of hand tools and digital multimeters.
• Knowledge of pneumatics, hydraulics, electronics, vacuum systems and thermodynamics.

What we offer

• Supportive work culture that encourages learning and career development.
• Health and wellbeing programs, including personal and professional growth support.
• Opportunities to work on cutting‑edge semiconductor technology in a global leader.