Customer Engineer – Field Service

About the role

As a Customer Engineer at Applied Materials in Shanghai, you will act as the primary liaison with customers, installing, maintaining and upgrading advanced semiconductor equipment. You will use digital analytics and basic diagnostics to troubleshoot and ensure optimal performance of complex systems.

Key responsibilities

• Install, maintain and upgrade customer equipment, collaborating with senior engineers and customers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Apply basic diagnostic techniques and use digital tools to assess and resolve technical issues.
• Coordinate directly with customers to ensure smooth operations and high‑quality service.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• Valid driver’s license and ability to obtain a passport for travel.
• Willingness to meet on‑site safety, environmental and COVID‑19 protocols.

Required skills

• Mechanical aptitude with pneumatics, hydraulics, electronics, vacuum and thermodynamics.
• Proficiency with hand tools and digital multimeters.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.

What we offer

• Supportive work culture encouraging learning and career growth.
• Opportunities to work on cutting‑edge semiconductor technology.
• Comprehensive health and wellbeing programs.