Customer Engineer – Field Service (EPI)

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials you will act as the direct liaison with customers, installing, maintaining and upgrading advanced semiconductor equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to resolve technical issues while working in a supportive, innovative environment.

Key responsibilities

• Install, maintain and upgrade customer equipment.
• Apply basic diagnostic techniques and use digital analytics to troubleshoot issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.
• Train and mentor junior field service engineers.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum and thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics
• Hand tools
• Digital multimeter usage
• Microsoft Excel, Word and PowerPoint

What we offer

• Supportive work culture that encourages learning and development.
• Health and wellbeing programs for employees.
• Opportunities to work with cutting‑edge semiconductor equipment.