Customer Engineer – DDP (Field Service)

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials, you will act as the direct liaison with customers, installing, maintaining and upgrading semiconductor equipment while using digital analytics for troubleshooting.

Key responsibilities

• Install, maintain and upgrade customer equipment.
• Apply basic diagnostic techniques and digital analytics to troubleshoot equipment.
• Collaborate with senior engineers and customers to understand roadmaps and business challenges.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• 4‑7 years of experience in the semiconductor or equipment support industry.
• Strong mechanical aptitude with pneumatics, hydraulics, electronics, vacuum and thermodynamics.
• Proficiency with hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.

Required skills

• Digital analytics for equipment troubleshooting.
• Basic diagnostic techniques.
• Hand tools usage.
• Digital multimeter operation.
• Microsoft Excel, Word, PowerPoint.
• Pneumatics and hydraulics.
• Electronics and vacuum systems.
• Thermodynamics.

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Opportunities to work on cutting‑edge semiconductor and advanced display equipment.
• Health and wellbeing programs, including personal and professional support.
• Full‑time position based in Chengdu, China.