Customer Engineer – C1 (Field Service)

About the role

As a Customer Engineer (C1) at Applied Materials, you will act as the primary liaison with customers in Shanghai, installing, maintaining and upgrading semiconductor equipment. You will use digital analytics and basic diagnostics to troubleshoot and ensure optimal performance of complex systems.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain, and upgrade customer equipment.
• Use digital analytics for troubleshooting.
• Apply basic diagnostic techniques to assess equipment and address technical issues.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided).
• Coordinate and communicate directly with customers.
• Fulfill additional duties as assigned.

Required profile

• Completion of an associate degree, military technical training, field service experience, or trade certification.
• Basic mechanical aptitude and willingness to interpret electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental and COVID‑19 protocols.

Required skills

• Digital analytics for troubleshooting.
• Basic diagnostic techniques.
• Maintenance of electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Use of hand tools and digital multimeters.
• Knowledge of pneumatics, hydraulics, electronics, vacuum technology and thermodynamics.