Customer Engineer – C1 (Field Service)

About the role

The Customer Engineer (C1) acts as the direct liaison with customers, installing, maintaining and upgrading Applied Materials equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques under guidance from senior engineers.

Key responsibilities

• Collaborate with Senior Field Service Engineers to install, maintain and upgrade customer equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic and gas systems (training provided).
• Coordinate and communicate directly with customers to ensure smooth operations.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field service experience or trade certification.
• Basic mechanical aptitude and willingness to learn electrical and mechanical schematics.
• Experience diagnosing and resolving basic technical challenges.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental and COVID‑19 protocols.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Digital multimeter usage
• Hand tools operation
• Electrical schematics interpretation
• Mechanical schematics interpretation
• Pneumatics knowledge
• Hydraulics knowledge
• Electronics fundamentals
• Vacuum system basics
• Thermodynamics basics