Customer & Commercial Operations Specialist - Shanghai Graduate

About the role

Applied Materials, a global leader in materials science and engineering solutions for semiconductors and advanced displays, is hiring a Customer & Commercial Operations Specialist in Shanghai for its 2027 graduate programme. The role supports the daily operation of customer orders, quotes, returns and warranty business, and works closely with cross-functional teams to meet customer needs.

Key responsibilities

• Support the day-to-day management of customer orders, quotes, returns and warranty business
• Track order execution and delivery progress, and coordinate supply chain, logistics, planning and finance teams to resolve operational issues
• Help follow up and escalate key orders and urgent requests
• Work with global cross-functional teams to satisfy customer needs and improve satisfaction
• Complete tasks according to company policies and business processes
• Take part in team goals and continuous improvement projects, and in SAP and other system applications, process improvements and testing

Required profile

• Bachelor's or master's degree; majors in supply chain management, logistics, international trade or business administration preferred
• Good logical analysis and problem-solving ability, strong communication and teamwork skills
• Strong spoken and written English
• Interest in order management, customer service and supply chain operations
• Able to adapt to a fast-paced, multi-task environment
• Experience with SAP or ERP systems in study or internship is an advantage

Required skills

• Proficiency with office software such as Excel and PowerPoint
• Order management and customer service awareness