Customer & Commercial Operations Specialist – Shanghai (Graduate)

About the role

Applied Materials, a global leader in materials science and engineering, is looking for a Customer & Commercial Operations Specialist to join its Shanghai team. This graduate position supports daily operations for customer orders, quotations, returns and warranty activities while coordinating with supply‑chain, logistics, planning and finance teams.

Key responsibilities

• Support day‑to‑day management of customer orders, quotations, returns and warranty processes.
• Track order execution and delivery status, coordinating with supply‑chain, logistics, planning and finance to resolve operational issues.
• Assist with follow‑up and escalation of key orders and urgent customer needs.
• Collaborate with global cross‑functional teams to meet customer requirements and improve satisfaction.
• Participate in SAP and other enterprise system applications, business‑process improvements and system testing projects.

Required profile

• Bachelor’s or master’s degree, preferably in supply‑chain management, logistics, international trade or business administration.
• Strong logical analysis and problem‑solving abilities.
• Excellent English communication skills (reading, writing, speaking, listening).
• Ability to thrive in a fast‑paced, multitasking environment.

Required skills

• Excel
• PowerPoint
• SAP
• ERP

What we offer

• A supportive work culture that encourages learning, development and career growth.
• Health and wellbeing programs, including personal and professional support.
• Opportunities to work on innovative solutions for customers in a leading global company.