Catch Captain

About the role

The Catch Captain ensures that every guest receives a seamless food and beverage experience in line with Four Seasons’ luxury standards. Working on the top floors of the Guangzhou International Finance Centre, you will coordinate service between the kitchen, bar and dining areas to create memorable moments for guests.

Key responsibilities

• Deliver a complete and satisfying guest experience following service flow and core standards.
• Supply food and beverage from kitchen and bar to guests promptly and accurately.
• Execute weekly scheduled tasks assigned by the supervisor.
• Attend all mandatory training sessions on time.
• Maintain clean and tidy service areas.
• Handle billing and cash transactions with accuracy.
• Track purchase orders and ensure daily supply levels are met.
• Build and maintain good relationships with regular clients.
• Address and resolve guest complaints efficiently.
• Study and adhere to Four Seasons work rules and standards as outlined in the staff handbook.

Required profile

• Commitment to delivering exceptional guest service.
• Ability to follow established service standards and procedures.
• Strong attention to detail and accuracy in cash handling and order management.
• Willingness to work collaboratively with team members and supervisors.

Required skills