Assistant Manager, Order Management Delivery

About the role

The Assistant Manager, Order Management Delivery will ensure end‑to‑end delivery services for BASF’s acrylate business in southern China. The role focuses on efficient customer service, logistics management and maintaining business continuity while enhancing service levels and safety.

Key responsibilities

• Lead regular meetings with sites and planners to draft and continuously optimise daily delivery plans.
• Adjust delivery plans in real time to address operational constraints and minimise disruption.
• Collaborate with sales teams to manage allocation priorities during supply shortages.
• Act as the central communication point with OTC, providing timely updates on revised delivery plans.
• Drive strategic digital projects to improve process efficiency and compliance.
• Streamline complex business scenarios into workable OTC processes and provide backup support.
• Coordinate cross‑functional communication among planners, sales, logistics, and service providers.
• Support continuous improvement initiatives and contribute to system troubleshooting.

Required profile

• Bachelor’s degree or higher in International Trade, Logistics, Supply Chain Management or a related discipline.
• Minimum of 5 years hands‑on experience in Order‑to‑Cash (OTC) processes.
• Lean Six Sigma Green Belt certification is preferred.

Required skills

• Lean Six Sigma Green Belt
• OTC (Order‑to‑Cash) process expertise
• Supply chain and logistics management knowledge