Assistant Manager – Front Office
Grand Hyatt · Kunming
Job description
About the role
The Assistant Manager – Front Office will support the efficient operation of the hotel’s front desk, ensuring alignment with Hyatt International’s corporate strategies and brand standards while delivering exceptional service to guests, employees, and owners.
Key responsibilities
- Assist the Front Office Manager in overseeing daily front desk activities.
- Ensure smooth check‑in and check‑out processes and accurate guest billing.
- Maintain high standards of service quality, cleanliness, and safety at the front office.
- Coordinate with other hotel departments to resolve guest requests and issues promptly.
- Monitor performance metrics and contribute to continuous improvement initiatives.
Required profile
- Minimum of 2 years experience as an Assistant Manager or Team Leader in Front Office or Guest Relations within a hotel.
- Strong communication and customer‑relation abilities.
- Ability to work collaboratively in a fast‑paced hospitality environment.
Required skills
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Grand Hyatt
Kunming