Assistant Director of Rooms (Chinese Speaking)

About the role

The Assistant Director of Rooms will support the Director of Rooms in delivering Hyatt International’s brand standards and corporate strategies at the Park Hyatt Sanya Sunny Bay Resort. This position ensures smooth operations across all rooms division departments while meeting the expectations of guests, owners, and employees.

Key responsibilities

• Assist the Director of Rooms in managing daily operations of the Rooms Division, including Front Office, Housekeeping, and Guest Services.
• Monitor service quality and ensure compliance with brand standards and local regulations.
• Coordinate with other hotel departments to optimize guest experience and operational efficiency.
• Handle guest complaints and resolve issues promptly, maintaining high satisfaction levels.
• Prepare reports, budgets, and forecasts for the Rooms Division.
• Lead, train, and develop team members to uphold Hyatt’s service culture.

Required profile

• University degree or diploma in Hospitality Management, Hotel Management, or Tourism Management.
• Minimum 2 years of experience as an Assistant Director of Rooms or as a department head within a luxury hotel environment.
• Strong problem‑solving, administrative, and interpersonal abilities.
• Fluency in Chinese and English is essential.

Required skills

• No specific technical skills listed; focus is on hospitality operations and leadership.