General Manager – Hotel Operations
IHG Hotels & Resorts · Kunming
Job description
About the role
As General Manager you will lead day‑to‑day operations, drive sales and revenue, ensure financial returns, deliver an outstanding guest experience and maintain a safe hotel environment.
Key responsibilities
- Develop people programmes, succession planning and performance coaching aligned with the brand’s service philosophy.
- Act as brand ambassador, uphold brand and service standards, and improve guest satisfaction scores.
- Prepare annual capital, cash‑flow, sales and marketing plans; analyse financials to maximise profitability and market share.
- Manage owner relationships, partnership stakeholders and community public‑relations activities.
- Ensure a safe, secure environment for guests, colleagues and hotel assets.
Required profile
- Bachelor’s degree or higher in Hotel Administration, Business Administration or equivalent.
- 5–10 years of senior hotel management experience or equivalent combination of education and experience.
- Fluent spoken English and Chinese.
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IHG Hotels & Resorts
Kunming