GBS Customer Service Representative
UPS · Hefei
Job description
About the role
The GBS Customer Service Representative joins UPS to deliver high‑quality support to our customers. You will be the first point of contact for inquiries, ensuring each case is captured, investigated, and resolved efficiently.
Key responsibilities
- Field inbound calls and respond to customer inquiries with professionalism.
- Enter and track case information in internal systems.
- Investigate each case by gathering relevant evidence and documentation.
- Monitor the progress of cases and coordinate with internal teams to achieve timely resolutions.
- Document all interactions and outcomes to maintain accurate records.
Required profile
- Strong communication skills and a customer‑focused mindset.
- Ability to analyze information, identify issues, and follow through to closure.
- Attention to detail and accuracy in documentation.
- Comfort working in a fast‑paced environment with multiple priorities.
Required skills
What we offer
- Permanent employment with a global leader in logistics.
- Opportunities for professional growth and development.
- Inclusive workplace culture that values diversity.
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UPS
Hefei