Service Attendant – TANG Restaurant

About the role

The TANG Service Attendant joins the Food & Beverage team at Mandarin Oriental, Guangzhou, delivering exceptional service in the contemporary Chinese bistro TANG. The role focuses on exceeding guest expectations, handling special requests, and maintaining a clean, organized work environment.

Key responsibilities

• Provide personalized, high‑quality service to guests throughout their dining experience.
• Assist guests courteously, addressing dietary requirements and special requests in coordination with F&B and culinary teams.
• Prepare the service area before shifts to ensure smooth operations.
• Maintain a tidy, safe, and hygienic workplace at all times.
• Support and supervise casual colleagues as needed.
• Uphold Mandarin Oriental’s brand standards and contribute to memorable guest welcomes and farewells.

Required profile

• Strong commitment to delivering legendary quality experiences.
• Team‑oriented mindset with pride in the workplace.
• Ability to communicate effectively with guests and colleagues.
• Attention to detail and a proactive approach to service excellence.

Required skills

• Knowledge of restaurant service procedures and standards.
• Familiarity with handling guest dietary requirements.
• Ability to maintain cleanliness and safety protocols.