前厅接待员

About the role

The Front Desk Receptionist will be the first point of contact for guests, delivering a professional and friendly impression while handling daily front‑office operations in a busy hotel environment.

Key responsibilities

• Greet guests, answer phone calls, register and guide visitors, ensuring a welcoming first impression.
• Process check‑in, check‑out and room‑change transactions, accurately entering data into the hotel system.
• Assist guests with inquiries, complaints and routine needs, coordinating with relevant departments for timely resolution.
• Manage front‑desk supplies, documents and shift handover records, maintaining accurate accounting and standard procedures.
• Prepare daily reports, update room status and perform basic data statistics.

Required profile

• Associate degree or higher, preferably in tourism or hotel management.
• At least 1 year of experience in hotel front‑desk or customer‑service roles.
• Standard Mandarin fluency and basic English speaking/listening ability.
• Proficiency with Microsoft Office and major hotel management systems such as Opera or Fidelio.
• Professional appearance with strong service orientation and the ability to stay detail‑focused in a fast‑paced environment.

Required skills

• Microsoft Office suite
• Opera hotel management system
• Fidelio hotel management system