Cobbler – Shoe Repair & Customization Specialist

About the role

We are seeking a passionate Cobbler to join our Beijing store, delivering high‑quality shoe repair, restoration and customization services. You will play a key part in our sustainability strategy by giving footwear a new lease on life while providing a warm, personalized customer experience.

Key responsibilities

• Welcome clients, register them in the Golden App and ensure accurate customer profiling.
• Perform a full range of shoe repair tasks, including stitching, cleaning, disinfection, stain and water‑repellent treatments, and expert restoration.
• Offer remake and customization services that allow customers to personalize each pair of shoes.
• Collaborate with the sales team on pre‑ and post‑sales activities, stock management and customer loyalty initiatives.
• Maintain the cobbler area according to visual‑merchandising standards and store hygiene requirements.
• Support store operations such as opening/closing, inventory control and compliance with GDPR and health‑and‑safety regulations.

Required profile

• Good level of English and strong communication skills.
• Customer‑focused attitude with the ability to listen actively and build lasting relationships.
• Problem‑solver who can identify issues, evaluate solutions and make informed decisions.
• Team player who values collaboration and can manage time effectively.
• Flexibility to adapt to evolving business and customer needs.

Required skills

• Proficiency with digital tools such as the Golden App, Salesforce, Xstore and Stealth.