Senior Office Services Administrator
McKinsey & Company · Shanghai
Job description
About the role
The Senior Office Services Administrator is the first point of contact for visitors and internal teams, ensuring a welcoming environment and smooth daily office operations. You will manage front‑desk activities, coordinate meeting rooms, and support facility‑related tasks while upholding high customer‑service standards.
Key responsibilities
- Deliver consistent, high‑quality front‑desk and visitor services, addressing issues proactively and guiding colleagues on best practices.
- Manage meeting‑room scheduling, prepare rooms with appropriate layouts, Zoom video‑conference setup, and coordinate catering as needed.
- Monitor room utilization and identify opportunities to improve efficiency and service quality.
- Support facility operations by liaising with vendors and internal teams to ensure workplace readiness and quick resolution of issues.
- Maintain accurate records of office‑related activities and contribute to continuous improvement initiatives.
Required profile
- Thrives in a high‑performance environment with a growth mindset and entrepreneurial spirit.
- Strong customer‑service orientation and ability to resolve service issues independently.
- Proactive, detail‑oriented, and comfortable coordinating with multiple stakeholders.
- Excellent communication skills and a collaborative approach.
Required skills
- Zoom video‑conference setup and troubleshooting.
What we offer
- Continuous learning through structured programs and mentorship.
- A voice that matters – your ideas are valued from day one.
- Access to a global community of colleagues across 65+ countries.
- Competitive salary and a comprehensive benefits package supporting holistic well‑being.
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McKinsey & Company
Shanghai