Assistant Executive Housekeeper (Pre‑Opening)

About the role

The Assistant Executive Housekeeper supports the Executive Housekeeper in establishing a new hotel’s housekeeping department, ensuring luxury standards of cleanliness, presentation and guest comfort from day one.

Key responsibilities

• Assist the Executive Housekeeper with all pre‑opening activities, including planning, setup and departmental readiness.
• Develop and implement Standard Operating Procedures (SOPs) and service standards.
• Support procurement and setup of linen, uniforms, equipment and operating supplies.
• Participate in room mock‑ups, snagging and final inspections to meet quality standards.
• Establish linen par levels, inventory systems and storage organisation.
• Supervise and support the Plant Technician.
• Liaise with other departments and contractors.
• Oversee daily operations of Guest Rooms, Public Areas, Laundry, Linen and Uniform rooms.
• Coordinate room status updates with Front Office and Engineering.
• Deliver exceptional, personalised service and manage VIP setups, special requests and guest preferences.
• Address guest feedback and complaints promptly, ensuring effective service recovery.

Required profile

• Strong leadership and team‑management skills.
• Attention to detail and commitment to quality.
• Ability to plan, organise and thrive in a fast‑paced pre‑opening environment.
• Financial awareness and cost‑control mindset.
• Effective problem‑solving and decision‑making capabilities.

Required skills

• Experience creating and implementing SOPs in hospitality.
• Knowledge of inventory management for linen, uniforms and housekeeping supplies.
• Familiarity with room inspection and quality‑assurance processes.

What we offer

• Tailored learning and development programmes.
• MOstay programme with complimentary nights and discounted rates.
• Comprehensive health and wellness benefits.
• Retirement plans.