Senior Delivery Solutions Architect – Greater China

About the role

Databricks is looking for a Senior Delivery Solutions Architect (Sr. DSA) for the Greater China region. This is a hybrid technical and commercial role: you will drive growth in assigned customers and use cases while acting as the post-sale technical lead across all Databricks products. You will report directly to a Field Engineering Manager.

Key responsibilities

• Work with Solutions Architects to understand the demand plan for prioritised customers and lead the technical account strategy and execution plan for the most strategic accounts.
• Act as the accountable technical leader for specific use cases and customers, guiding onboarding, enablement, go-live and healthy consumption of workloads.
• Be the first contact for technical issues related to production or go-live status, often serving multiple use cases in large, complex organisations.
• Use Shared Services, User Education, Onboarding/Technical Services and Support resources, and escalate to expert-level technical experts when needed.
• Create and own a point of view on accelerating key use cases, coordinating with Professional Services on delivery proposals.
• Work with Product and Engineering teams on new product innovations, private previews and upgrades.
• Run an execution plan covering use cases moving from win to production, enablement and user growth, product adoption, organic needs (cloud cost control, tuning and optimisation) and governance.
• Report KPIs on usage, customer health, investment status, risks and use case progression to the Technical GM.

Required profile

• 8+ years of experience accountable for technical project or programme delivery in data and AI, contributing to technical debates with customers.
• Customer-facing pre-sales, technical architecture, customer success or consulting background.
• Experience resolving escalations with senior customer executives and delivering complex programmes.
• Track record of exceeding quota or goals.
• Bachelor's degree in Computer Science, Information Systems, Engineering or equivalent experience.
• Proficiency in Mandarin and experience in the Greater China region; clients are engaged in Mandarin.
• Willingness to travel up to 30%.

Required skills

• Programming in Python, SQL or Scala.
• Understanding of distributed data system architecture.
• Ability to attribute business value to project deliverables.